Consumer & Participant Charter

Our Commitment to You

At Lift Health Group, we are committed to delivering high-quality, participant-centred allied health services across Australia, with a strong focus on rural, regional, and remote communities. This Charter outlines what you can expect from us when you engage with our services, and the standards we hold ourselves to in supporting your health, wellbeing, and goals.

• We respect your right to make decisions about your care and will involve you in all aspects of your supports, ensuring they reflect your goals, preferences, and identity. 
• We communicate clearly, providing information in a way you understand so you can make informed choices about your services. 
• We deliver safe, high-quality, evidence-based services through qualified professionals, and continuously improve the care we provide. 
• We protect your privacy and handle your personal information securely, only sharing it with your consent or where required by law or safety. 
• We are reliable and transparent, delivering services as agreed and keeping you informed of any changes. 
• We support access to services across home, school, community, and telehealth, working to reduce barriers, particularly in rural and remote areas. 
• We encourage your active participation, supporting your independence, skill development, and involvement in your community. 
• We treat you with dignity and respect, providing services that are inclusive, non-discriminatory, and responsive to your individual needs. 
• We welcome feedback and complaints, respond fairly and promptly, and use your feedback to improve our services. 
• We support you to involve an advocate or support person and can assist you to access external complaints processes if needed.