Accessibility Statement

Lift Health Group is committed to ensuring that all people, including people with disability, can access our services, information, and environments in a safe, inclusive, and meaningful way.

We recognise accessibility as a fundamental right and an essential part of delivering high-quality, person-centred care. Accessibility is embedded across our service delivery, communication, systems, and continuous improvement processes.

Our Commitment

We are committed to ensuring that all individuals can:

  • Access our services without unnecessary barriers 
  • Communicate with us in a way that suits their needs 
  • Make informed decisions about their supports 
  • Be supported to express their preferences and goals 
  • Provide feedback or make a complaint safely and without disadvantage 

We actively promote a culture of inclusion, respect, and responsiveness across all areas of our organisation.

Standards and Compliance

Lift Health Group aligns its accessibility practices with:

  • NDIS Practice Standards (Participant Rights, Provision of Supports, Governance) 
  • Disability Discrimination Act 1992 (Cth)
  • WCAG 2.1 (Web Content Accessibility Guidelines) – Level AA (where reasonably practicable) 
  • Relevant State and Commonwealth legislation relating to access, equity, and inclusion 

We are committed to continuous improvement in meeting and exceeding these standards.

Accessible Communication

We recognise that communication needs vary and will take reasonable steps to ensure information is accessible.

This includes:

  • Providing information in plain English
  • Offering alternative formats where required (e.g. large print, simplified information) 
  • Allowing additional time for communication and decision-making 
  • Supporting the use of advocates, carers, and support persons
  • Facilitating access to interpreters and translation services where required 

Participants are encouraged to inform us of any communication preferences or requirements so we can tailor our approach.

Access to Services

Lift Health Group delivers services across a range of environments, including:

  • home and community settings 
  • schools and education environments 
  • clinics 
  • telehealth 
  • rural and remote locations through our service delivery model 

We take reasonable and practical steps to:

  • adapt service delivery to individual access needs 
  • consider mobility, transport, and environmental factors 
  • provide flexible service options where appropriate 
  • reduce barriers to access for rural and remote participants 

Accessibility considerations are incorporated into service planning, risk assessment, and ongoing review.

Digital Accessibility

We are committed to ensuring our website and digital platforms are accessible and usable for all people.

We aim to:

  • maintain a clear, consistent, and simple layout 
  • use readable fonts and structured content 
  • ensure forms and digital interactions are accessible 
  • support compatibility with common browsers, devices, and assistive technologies 

We are working towards alignment with WCAG 2.1 Level AA standards, recognising this as an ongoing process of review and improvement.

Feedback and Accessibility Support

We welcome feedback about accessibility and actively use it to improve our services.

If you experience any difficulty accessing our services, website, or information, or require support, please contact us:

Phone: 1300 082 599
Email: [email protected]

You can also provide feedback through our Feedback and Complaints process.

We will:

  • acknowledge accessibility concerns promptly 
  • work with you to understand your needs 
  • take reasonable steps to remove or reduce barriers 
  • keep you informed of outcomes 

Continuous Improvement

Accessibility is an ongoing focus for Lift Health Group.

We regularly:

  • review participant and stakeholder feedback 
  • monitor service delivery practices 
  • assess accessibility of communication and environments 
  • identify trends and improvement opportunities 
  • implement and track improvements through our Continuous Improvement systems 

Accessibility outcomes are reviewed as part of our governance and quality assurance processes.

External Support and Escalation

If you are not satisfied with how accessibility concerns are managed, you have the right to seek external support.

You may contact:

NDIS Quality and Safeguards Commission

Phone: 1800 035 544
Website: https://www.ndiscommission.gov.au

Health & Community Services Complaints Commissioner (SA)

Phone: 1800 232 007
Website: https://www.hcscc.sa.gov.au

We can assist you to access these services if required.