Terms and Conditions.
These terms of service are available to clients on the clinic website and should be understood by all staff, both administratively and therapeutically.
Parties
Terms of service are applicable between a Return to Work SA (RTWSA), Compulsory Third Party, Private participant and Lift Health Group.
- Pricing
All prices are in Australian Dollars and are subject to change without notice. Prices are available by contacting Lift Health Group. From time to time, there may be discounts that certain individuals are privy to, including, but not limited to Pensioners, Low Income Card Holders and Community Partners. RTWSA and CTP Payments are to be billed by the latest RTWSA fee schedule.
- Goods and Services Tax (GST)
GST is applied to relevant services and products and will be included in the quoted fee for service of product. Most health care services are GST exempt, except in certain circumstances, whereby the service is not for the rehabilitation of an injury. Goods supplied with your rehabilitation may be GST exempt under certain conditions. Please speak to your clinic if you require any confirmation.
- Consent
By attending your appointment at Lift Health Group, or in home, you are providing implied consent to the assessment of your condition. Your therapist will seek further consent to commence treatment.
- Privacy
Lift Health Group adheres to the AMA guidelines on patient privacy and confidentiality. A link to the Privacy Policy are available on our website.
- Communication
From time to time, Lift Health Group will use your details to be in contact with you for appointment reminders, update emails or letters, marketing emails, newsletters or general interest pieces. Each of our communication avenues gives you the ability to unsubscribe, alternatively, you can contact Lift Health Group to be taken off the contact register. Whilst we adhere to the Spam Act, and we try as best as reasonably possible to comply with your requests. If you have any issues, please contact hello@lifthealthgroup.com.au.
- Data Security
Lift Health Group holds the data of its clients to the utmost level of security. We use third parties with exemplary records of data management and security to keep your records safe. If you would like to have any of your data removed, for any reason, please contact Lift Health Group.
- Accounts
Lift Health Group does not hold personal accounts. All private accounts are payable at the time of consultation. Only in extreme situations may Lift Health Group grant a private account, and it is at the discretion of the Franchisee or Manager of the clinic. Approved Third Party Payable accounts may be commenced under appropriate conditions. These include but are not limited to; approved Workers Compensation Claims, approved Motor Vehicle Accident Claims, approved and current NDIS plan, approved and appropriately referred DVA Gold card holders.
- Payment
Payment is to be made at time of consultation. Lift Health Group accepts various forms of payment, including cash, cheque, credit card and private insurance card from approved insurers. Amex may not be available at some Lift Health Group clinics and may incur a charge. Lift Health Group reserve the right to charge a credit card fee.
- Cancellation and Late Appointments
All appointments that are requiring moving or cancellation should be done so in 7 days in advance. Lift Health Group and its clinics reserves the right to charge a cancellation fee of no more than the cost of the appointment and travel time. If you are running late for an appointment, depending on therapist availability, you may be only able to receive the outstanding time of your appointment for treatment.
- Complaints
All clients have various avenues to make formal and informal complaints. Please contact hello@lifthealthgroup.com.au, call 0423 411 734, or hand in a hand-written letter of complaint to our address. All complaints will be handled promptly and you will be notified of the process and outcome.
- Title to Goods
Goods purchased at Lift Health Group clinics or online will only be transferred to the client once full payment has been made.
- Availability of Products
Lift Health Group is not a storage house of rehabilitation products, and cannot guarantee that all products are in stock. The usual time frame for delivery through our approved suppliers is 24-48hrs, however with certain products, it can take longer to source. Ordering of products may only be made with a deposit paid at time of ordering.
- Return of Goods
Had a product be unwanted and is unused, the product may be returned to the Lift Health Clinic it was purchased from, within 7 days and as long as it is in its original packaging. Following the 7 days, it is at the discretion of the third-party supply as to whether or not the refund may occur. Clients will pay any associated shipping costs to return the product to the supplier.
- Damaged or Defective Goods
If any goods are damaged or defective, and not through normal wear and tear, Lift Health Group will make a judgement on the goods and replace them at no cost to the client.
- Warranty on Goods
All manufacturers warranties will be upheld by Lift Health Group. Warranties cover parts and materials covered in the manufacture of the goods, they do not apply from improper use or operator error. Maintenance should be carried out regularly to ensure warranties remain valid.
- Guarantee
Lift Health Group makes no guarantee of effect of treatment. All therapists are appropriately trained in their field and will make every attempt to assist in the rehabilitation of injury, in the treatment of pain, or in the coordination of health care. In the event that the outcome is not to plan, the client agrees that service has still been given, and no refund should apply.
- Satisfaction Promise
Whilst there is no guarantee of outcome, Lift Health Group clinics apply the satisfaction promise. We promise you will be satisfied by the level of care you are shown by the clinic and your therapist. If not, we will refund you your last treatment and make appropriate referrals to another business, or therapist internally. This is at the discretion of the clinic owner or manager, and shall only apply once per client
